1. Products ordered on clearance sales are not returnable. They can be exchanged only for another product, or the store credit will be applied for the same
  2. Bridal / Bridesmaid / Special orders are restricted from Returns / Exchanges
  3. Return or exchange of products should be requested within 5 days of receiving the order
  4. Many products sell out quickly. In case of exchange, same type of product can be offered only based on its available and we may not be able to guarantee you in case the product is out of stock. In such case we request you to order a similar product as an alternative for exchange.
  5. The product returned should be in its original condition. It should originally hold its tags attached and there should be no damages, alterations, stains, odours or wear. In case of any such signs, it disqualifies for return or exchanged and will be shipped back to the customer at his expense
  6. Any shipping fees and duties for the original order will not be refunded in case of return or exchange
  7. Your return or exchange request will be reviewed soon after it is received and we will send you an email with instructions to help you return your product to us.
  8. We accept minimum 2 times of the exchange of the product, except the first purchase
  9. The product for return or exchange will be processed only if we are given prior notice via email. We reserve the rights not processing the refund if the product is returned in an unacceptable condition
  10. The customer becomes responsible for shipping cost in the event of return and exchange of the product received / purchased
  11. Products ordered at special offers, reduced price or discount sales are not eligible for return or exchange
  12. The cost of return of the product will be deducted from your refund amount. However, you are also flexible to return at your cost using any shipping/ carrier services. In this case, we do not become responsible if the product is lost by the carrier or if it does not reach us
  13. On receiving the product for return, your refund will be processed automatically
  14. Any product returned for refund may take 1 to 5 business days for the refund to flash on your account. However, it may depend on your credit card/ bank you used for the payment