SHOPPING INFORMATION

As soon as you place your order, you will receive a confirmation email along with order information. Once your items are shipped, you will get another notification with tracking number by email. It will also tell you shipping method such as UPS/FedEx/DHL/USPS in order to make easier to track.

You can find information on Queenly Ever’s online sales policy at : https://www.queenlyever.com/online-sales-policy/

We are very serious on security part at www.queenlyever.com. Our site is thoroughly checked by WordFence to ensure Queenly Ever is secure against virus injection, malicious attacks, hacking etc., We use Godaddy’s Secure SSL service that guarantees your personal data is transmitted to our server with most secured encryption technology. We never save your information even though it is being used via encrypted technology.

For questions, changes or cancellations please contact Customer Service: info@queenlyever.com. We can make no guarantees that an order can be modified after it is placed. however, we request you to reach us as early as possible to take necessary step to modify your order either modification or exchange or cancellation.

You will get 100% refund if you cancel your order before we ship out from warehouse or designer place. In case item is shipped, unfortunately we will not be able to refund fully. 10% of item price charged as restocking fee.

Of course, yes. You can exchange your dress within 7 days of your purchase. Exchange is applicable only for alternate size or color on the same item purchased.

You can take up to 30 days to order your new dress. Until then, the amount you paid will be kept as store credit. 

Note : you have to return your dress before ordering a new dress

PAYMENT INFORMATION

Unfortunately we do not accept cash payment or check payment. We have option to pay by Credit Cards & Paypal on www.queenlyever.com

We accept Visa, Mastercard, American Express, and Discover. You can also pay through Paypal account.

We do not charge or add sales tax for items purchased online from www.queenlyever.com. It is included in the price listed on the website. Sales tax will be added for store purchase only.